> I would appreciate any advice. H.D., Suffolk. I completely agree with you. To offer £100 after sending letters threatening legal action for a year is insulting.Barclaycard knew you were dealing with your husband’s affairs due to his very poor health. The bank should have made more effort to sort out the issue earlier. After I intervened, the bank increased its offer to £250, but I felt this was still not enough. You had been put through considerable distress at a time when you already had far too much on your plate. Barclays could have sorted out this problem very easily but failed to do so. I pointed its staff towards the Financial Ombudsman’s guidance on compensation. They have now upped the payment to £500, which I think is more appropriate. I became ill with heart problems in 2005, had four stents inserted in my arteries in 2005 and 2006 then suffered five heart attacks from April 2007 onwards. I was diagnosed as being critically ill in January 2006 and have not worked sin